FAQ

Lovevery Pre-Loved is a peer-to-peer resale marketplace where you can buy, sell, or donate Lovevery products that have been gently used. It is powered by a third-party service provider called Archive.

Archive is the service provider that handles the development, operation, and customer support for this marketplace. For more info, please see their website at https://www.archiveresale.com.

ParentChild+ is an early childhood education nonprofit dedicated to building school readiness and strengthening parent-child relationships in underserved communities. To learn more, please visit their website: https://parentchildplus.org/

Lovevery Pre-Loved connects you with parents and caregivers who previously purchased Lovevery products, and are ready to sell them to a new family. The seller is responsible for describing the condition of the product and then packing and shipping the item to you. If you need help, you can contact the Lovevery Pre-Loved customer support team at lovevery@archiveresale.co.

Yes! The Lovevery Warehouse account is managed by Lovevery and sells overstock from our warehouse. While the packaging does not meet Lovevery’s internal quality standards, the playthings are in great shape and ready to find a home.

Please note that photos shown on listings by Lovevery Warehouse are for reference only and may not represent the exact item you will receive. They are provided to illustrate the expected general quality of the item.

Lovevery Pre-Loved is currently available in the continental US. Unfortunately, we cannot ship to APO, DPO, or FPO addresses.

Shipping is $9.95. When you purchase on Lovevery Pre-Loved, the shipping charge is automatically added to your order total.

If your item does not ship within 6 business days after you purchase it, you will have the option to cancel your order and receive a full refund. If your item never arrives, we will issue you a full refund.

If your item is damaged or isn’t as described in the listing, you have 3 days after delivery to request a refund. After 3 days, we will automatically release payment to the seller. Once this happens, you can no longer request a refund.

To request a refund for a damaged or incorrectly described item, please contact the Lovevery Pre-Loved customer support team at lovevery@archiveresale.co. In your email, please explain the issue and include a few photos.

All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller misrepresented the item you purchased, you will have 3 days after delivery to request a refund.

Yes, Lovevery is happy to help you purchase replacement parts for Lovevery Pre-Loved purchases, depending on availability. Please note that we may not be able to support replacement part requests for older versions of playthings that are no longer for sale on Lovevery.com. Additionally, we update our products from time to time, and replacement parts for the current version of a particular plaything may not be compatible with the older version of that plaything.

For example, The Play Gym was updated in early 2024. Lovevery no longer carries replacement parts for the older version of The Play Gym, and some replacement parts for the current version of The Play Gym are not compatible with the older version of The Play Gym. If you are missing the Play Gym Connector from the older version of The Play Gym, Lovevery could help you purchase the current Play Gym Connector, but you would also need to purchase the current version of The Play Gym Legs and Card Clips, as they are not compatible with the older version of The Play Gym.

When you shop Lovevery Pre-Loved, your purchases are protected if your item was misrepresented by the seller or if your item never ships. In these instances, you can request a refund.

Lovevery products are made to last and designed to be passed down, but we cannot guarantee the following:

The existence, quality or authenticity of the items advertised

The truth or accuracy of sellers’ content or listings on the marketplace

The ability of sellers to sell items through the service and ship items within required shipping windows

That the listed products are not subject to a recall

Gift cards, store credit, and discount codes can only be used for new purchases made directly on Lovevery.com.

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.

You can view the cleaning and care instructions for Lovevery products in Lovevery's Help Center, here: https://help.lovevery.com/hc/en-us/articles/27735820759437-How-do-I-clean-the-playthings.

You can sell nearly any Lovevery product: Play Kits, Playthings, books, and standalone items. You cannot sell The Montessori Play Shelf, The Real Life Play Kitchen, non-Lovevery products, or Playthings that have been recalled.

Lovevery Pre-Loved is currently only available to sellers in the continental US. Unfortunately, we cannot support sellers with APO, DPO, or FPO addresses at this time.

Search for the name of the item you want to sell here. Click the search result that best represents your product.

Answer a few questions about the condition.

Add photos.

Set your price.

Preview and list your item.

If you don’t remember the product name, you may find it helpful to search for a generic term that describes your product, such as “ball” or “book.” You can also check your order history, the Play Guide that came with your item, The Lovevery App, or browse products on Lovevery.com to find the product name.

You’ll see a price recommendation based on the type of item, its condition, and its original retail price. You’re welcome to adjust the suggested price.

We only accept items that are in good condition or better. We do not accept items that are broken, destroyed, have major stains or wear, or have been recalled.

Please ensure that your item(s) are clean and packaged securely to protect them during transit. You can view Lovevery’s cleaning and care instructions on the Lovevery Help Center, here: https://help.lovevery.com/hc/en-us/articles/27735820759437-How-do-I-clean-the-playthings.

No, the buyer will cover the cost of shipping. You will receive a barcode for a prepaid shipping label via email after your item sells.

Choose packaging that fits the size and shape of your items, and make sure they’re well protected. It’s best to pad all items so they don’t touch the edges of the box, and avoid leaving empty space inside. It’s also not a bad idea to wrap each item individually for extra protection. Tip: Use crumpled paper or other filler to cushion the items and prevent shifting during transit.

Before shipping, please ensure everything is clean and securely packed. Just a reminder: use only water to clean—avoid any harsh chemicals.

To ship the package, you have two options:

Visit a participating UPS Store: Bring the package and show them the barcode code from your email. They’ll print the prepaid label for you and ship the item at no cost. You can find participating UPS Store locations here.

Print at home: Use the link in your email to download and print a PDF version of the shipping label. Attach it to your package, then drop it off at any UPS location.

Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

You will only be paid for the sale of your item after it is received by the buyer. When UPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem your earnings in Lovevery store credit or cash.

You have the option to receive 80% of the sale price of the item in cash, or 100% of the sale price of the item in credit to spend on Lovevery.com. Once selected, we are unable to accommodate requests to change your payout option.

To receive your cash payment, we partner with Stripe to securely issue ACH payment directly to your bank account. You will need to create a Stripe account using your social security number and date of birth. This information is required as part of Stripe’s mandatory identity verification requirement.

To receive Lovevery credit, you can redeem your balance under My Account. Once redeemed, you will receive a code (via email) that can be used on Lovevery.com.

When your item sells, we will email you a QR code for a prepaid UPS shipping label. Assuming you use this QR code and the package is scanned into the UPS tracking system, you will be insured up to $100 if the item gets lost in transit. When you scan the package at UPS, we will send both you and the buyer an email with the tracking information.

If a buyer does not accept the item or report an issue with it within 3 days after it is delivered, the order will be automatically accepted. If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item by failing to communicate damage, for example, you will not be paid and the item will be returned to you.

If you sold more than $20,000 in 2025 you’ll receive a 1099-K form via our partner Stripe. View our 1099 FAQ page and read this Stripe support article to learn more.

Donation is available for all Lovevery items, and donated items will be sent to families with children in the right age range for each product. If you are donating, you will receive a shipping label to your email and a notification once the items arrive at our collection facility.

Yes! We will pass your donation information to our partner who will issue tax receipts in January, in time for tax season.